FAQs
General
Q: Where are you located?
We’re based in Keene, New Hampshire and proudly serve homes and businesses throughout the Monadnock Region, Southern Vermont, Western Massachusetts, Upper Valley, Lake Sunapee Region, and beyond. If you’re not sure if we cover your area, just ask… we go where our customers need us.
Q: Do you have a showroom?
Yes! Our Keene showroom features a wide selection of blinds, shades, shutters, and drapery. You can get hands-on with samples, explore fabric options, and see automation in action. Walk-ins are welcome, but appointments ensure personalized attention.
Q: What brands do you carry?
We’re proud to offer trusted brands like Norman, Graber, Insolroll, Alta, Carole Fabrics, and many more. Whether you’re after energy efficiency, motorization, custom printing, or timeless elegance, we have options to match your style and budget.
Products & Services
Q: What types of window treatments do you offer?
We offer custom blinds, roller shades, honeycomb/cellular shades, roman shades, wood and composite shutters, drapery, skylight and specialty window coverings, outdoor shades, and motorized options. If you can dream it, we can probably shade it.
Q: Can you help with tricky or unusual windows?
Absolutely. Arched, angled, skylights, sliders, we love a challenge. Our team has years of experience solving tough window problems with creative, functional solutions.
Q: Do you offer child-safe or pet-safe options?
Yes, we prioritize safety. We offer cordless, motorized, and certified child-safe options that remove hazardous dangling cords. Safety and style? Yes please.
Q: Do you do commercial work?
We sure do. Offices, healthcare, schools, restaurants… we’ve got experience in a variety of commercial settings and can recommend solutions that are stylish, durable, and code-compliant.
In-Home Services
Q: Do you offer free consultations?
Yes. Our in-home consultations are always complimentary. We’ll bring samples, take measurements, and walk you through options tailored to your space and goals.
Q: Can you help with design? I’m not sure what I want.
That’s what we’re here for! Whether you have a vision or no idea where to start, we’ll guide you through colors, fabrics, light control, privacy, and more.
Q: Do you install the window treatments too?
Yes, professional measurement and installation are part of the full-service experience. We handle everything from start to finish.
Pricing & Policies
Q: How much do custom window treatments cost?
Prices vary depending on size, style, brand, and features like motorization. We work with a wide range of budgets and are always transparent with pricing. You’ll get a quote before we place any orders.
Q: Do you offer financing?
We don’t offer in-house financing, but many of our clients take advantage of tax credits for energy-efficient window coverings. We’re happy to help you explore those options.
Q: What’s your lead time?
Most orders take 3–5 weeks from consultation to installation, though timelines can vary depending on the product and manufacturer.
Q: What if something breaks?
We stand by our work. Many of our brands offer warranties, and we’re happy to help with repairs, adjustments, or warranty claims. Just give us a call.
Automation & Smart Homes
Q: Do you offer motorized shades?
Yes! We carry motorized options that can be operated with remotes, apps, voice control, or integrated into your smart home system. They're perfect for hard-to-reach windows, added convenience, and energy efficiency.
Q: Can you automate existing shades?
Sometimes, depending on the product and setup. Let’s talk about what you have and what’s possible… we’re happy to evaluate.
Still have questions?
Give us a call, shoot us a message, or stop by the showroom!